Most senior living communities have processes for capturing resident information during the move-in process, often through forms filled out by families. These forms detail important aspects of a resident’s needs, preferences, and dislikes, which are crucial for providing personalized care. However, many communities struggle to use this information effectively, leading to missed opportunities in improving care.
The Information Gap
While families provide valuable insights into their loved one’s preferences, the collected data is often filed away and not shared across caregiving teams. This lack of communication becomes especially problematic with frequent staff turnover. New staff members may be unaware of a resident’s specific needs, resulting in missed care opportunities and unmet expectations.
The Impact of Inaction
Failure to make resident information accessible can negatively impact both the quality of care and a community’s reputation. If families feel that their loved ones are not receiving the promised personalized care, it can lead to poor reviews, low satisfaction scores, and reduced marketability.
The Solution: Making Resident Information Actionable
To ensure high-quality care, communities need to ask:
- How can we make it easier to collect and share resident information?
- Can we ensure that this information is accessible to all caregivers, despite staff turnover?
- How can we hold staff accountable for delivering personalized care?
Technology as a Game Changer
Technology can play a vital role in bridging the gap. A platform that captures and shares resident information with the entire caregiving team ensures that each staff member has what they need to provide personalized care, regardless of turnover. This makes the information actionable, ensuring promises to families are fulfilled.
Conclusion
The key to improving care in senior living communities is not just gathering resident information but making it actionable. With the right technology, communities can enhance care quality, improve operational efficiency, and maintain their reputation by consistently delivering personalized care to residents.
Sanvis Health is a Florida based technology company with a singular focus in helping senior living operators efficiently deliver personalized care for residents. The CareSynchrony® platform is a comprehensive, modular and fully integrated tech stack designed exclusively for senior living. Learn more.
